Hexagon Metrology, Inc.

Store Policies

Store Policies
This online store is owned and managed by Hexagon Metrology, Inc., for the convenience of our USA-based customers. This store will only ship to USA-based addresses.

Pricing and Terms
All pricing and terms of sale on this store are web-exclusive to the USA market and may not be available in other countries or when ordering by phone. Customers in other regions of the world are invited to contact their local Hexagon Metrology office for local options for training, parts and accessories. Please visit www.HexagonMetrology.com and select your country from the drop-down box to find your local office.

There is no shipping charge for training classes. Physical product sales incur freight costs that are calculated based on the weight of the items purchased. We use FedEx for all store shipments and offer you the following shipping options:
Fedex Ground
Fedex Express Saver
Fedex 2 Day
Fedex Priority Overnight

Sales Tax
We do not charge tax on training classes regardless of location. The store charges tax for sales of physical products for shipping addresses in the following states: CA, IL, KS, MI, MN, NY, NC, OH, RI, SC,TN, TX, WA and WI.

Tax Exemptions for Parts Orders
We charge sales tax only in the following states: CA, IL, KS, MI, MN, NY, NC, OH, RI, SC, TN, TX, WA and WI. If your shipping address is in one of these states and you have a valid tax exemption certificate, we cannot offer you tax exempt online ordering at this time. Please call the parts department at 800.761.7711 and place your order by telephone. We will accept credit cards or purchase orders by phone.

Returns/RMA Policy
A notice requesting material to be returned must occur within 30 days of shipment. A return materials authorization number (RMA) will be issued by Hexagon’s parts department and is required prior to material being returned. Material must then be returned within 30 days of issue date. The RMA number must be noted on all paperwork and labels for return. Shipment to Hexagon without an RMA number may be refused.

Material returned for reasons other than quality issues will be subject to a restocking fee of $50 or 10% of the net price, whichever is greater. After 60 days, no product will be accepted for return.

Returned product will be inspected and credit will be issued except where an item is damaged, incomplete, or not in the original packaging. Specials, or non-standard assembled products, are non-returnable.

For questions regarding a return please contact us at:
Phone: 248.449.9500 Fax: 248.449.7438 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Cancellation Policy for Training Classes
If you need to change or cancel a class, call our registrar immediately at 800.426.1066.
Confirmed class registrations cancelled with less than 5 full working days prior to the start of the class will be billed 50% of the course fee.
Confirmed class registrants who fail to attend the class will be deemed a no show and billed the full amount of the course or forfeit the online payment.

Site Security
Your credit card transaction is safe. This site uses Secure Site License (SSL) encryption and a major third-party payment processor for credit card transactions. We do not store your credit card number on this site.

What are Cookies?
Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.