Hexagon Metrology offers many options for technical support:
We offer Phone support in the USA on the following products: PC-DMIS, Quindos, MeasureMax, Brown & Sharpe legacy software.
Phone Support
- Support when you need it! We offer Convenient Telephone Support for our customers with software questions.
- Hexagon Metrology gives you direct access to our team of experienced Hexagon support professionals for advice on issues such as software features and use, problem diagnosis and resolution.
- Did you ever wish someone could just take over your computer and solve a problem?
- We can!
ROMER Tech Support
We offer support for PC-DMIS, DOCS, PolyWorks and PowerInspect.
ROMER comprehensive customer support is just a phone call or email away at 1.800.218.7125 or Contact Us online.
Your inquiries are handled by our professional Tech Support Team in a timely manner. When contacting us please have the serial number of the ROMER product available so we can better serve you.
ROMER Tech Support offers full software and hardware diagnostics services from 8:00 AM to 5:00 PM EST.
Hexagon Online Technical Support
Besides just speaking with a support person on the phone, we are able to offer online support. This is a newer feature we call Hexagon Online Technical Support. We connect remotely to your computer and can see what you see as it appears on your screen. It's as if we're sitting right next to you!
How Hexagon Online Tech Support Works:
- Call Technical Support at 1.800.343.7933
- Technical Support directs you to download a small program
- When downloading the program you will need to give permission for Technical Support to access your computer
- Technical Support gains access to and shares your desktop to fix the problem
Highlights of the Support
- It is simple and easy to use
- Technical Support can operate your computer to help resolve software problems
- Anything that Technical Support can do over the phone can be resolved utilizing our online support
- At this time, this feature support is offered to customers who have an SMA or CMA. Contact our Customer Relations Group if you want to purchase this support.
Click Here to read our Hexagon Online Tech Support Disclaimer.
How to Contact Us
If you need Hardware Support, call 1-800-343-7933.
If you have a Software Maintenance Agreement, call 1-800-343-7933.
If you do not have a Software Maintenance Agreement, call 401-886-2911.
Do you have more questions? Call 1-800-343-7933 or Contact Us!
There will be more options for interactive Technical Support to come…watch our site for details!
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |